1) Information We Collect
A) Information you provide to us
When you use our Services (e.g., booking an appointment, course, session, or service), we may collect:
- Full name
- Email address
- Phone number
- Booking details (selected service, date/time, notes you submit)
- Student/learner details you choose to provide (e.g., name, age group, educational needs—only if relevant)
- Messages and inquiries you send us (contact forms, WhatsApp, email, chat)
B) Payment information (credit/debit cards)
When you pay online:
- Payments are processed through a third-party payment gateway.
- We typically receive payment confirmation details (e.g., transaction reference, payment status, date/time, amount).
- We do not store your full card number, CVV, or complete card details on our servers. Card handling is performed by the payment provider under their security standards (e.g., PCI-DSS).
C) Information collected automatically
When you visit our Website, we may automatically collect:
- IP address, browser type, device information
- Pages visited and actions taken on the Website
- Referral source and approximate location (city/country)
- Cookies and similar tracking technologies (see Section 7)
2) How We Use Your Information
We use your personal information to:
- Provide and manage bookings, scheduling, and customer support
- Process payments and confirm transactions
- Communicate with you about bookings, updates, and service-related messages
- Improve our Website, Services, and user experience
- Prevent fraud, protect security, and comply with legal obligations
- Send optional marketing messages only where permitted and/or with your consent (you can opt out anytime)
3) Legal Basis and Compliance
We process personal data as needed to:
- Perform our contract with you (e.g., deliver bookings/services)
- Comply with applicable legal and regulatory requirements
- Pursue legitimate interests (e.g., improving services, preventing fraud), while respecting your rights
- Obtain consent where required (e.g., certain marketing communications/cookies)
4) Sharing Your Information
We may share your information only when necessary, including with:
- Payment providers to process card payments and confirm transactions
- Booking/scheduling and communications tools (e.g., email/SMS/WhatsApp providers) to send confirmations and updates
- IT hosting and security providers who help operate and secure our Website
- Professional advisors (legal/accounting) as needed
- Authorities or regulators if required by law or to protect rights, safety, and security
We do not sell your personal information.
5) International Data Transfers
Some of our service providers may process data outside the UAE. When this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
6) Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7) Cookies and Tracking
We may use cookies and similar technologies to:
- Keep the Website functioning properly
- Remember preferences
- Understand Website usage and performance (analytics)
- Improve our services and marketing effectiveness
You can usually control cookies through your browser settings. Disabling cookies may affect parts of the Website experience.
8) Data Retention
We keep personal information only for as long as needed to:
- Provide the Services and manage your bookings
- Maintain records for legitimate business purposes
- Comply with legal, tax, or regulatory obligations
- Resolve disputes and enforce agreements
9) Your Rights and Choices
Depending on applicable law, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Object to or request restriction of certain processing
- Withdraw consent (where processing is based on consent)
- Opt out of marketing communications at any time
To request any of the above, contact us using the details in Section 12.
10) Children’s Privacy
Our Services are not intended for children without involvement/consent of a parent or legal guardian where required. If you believe a child has provided personal data without appropriate consent, please contact us so we can take appropriate action.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will show when it was last updated. Any changes will be posted on this page.
